CREATING AN ACCOUNT
To sign up for an account, click here. . Creating an account allows you to add and delete items from your cart, make purchases, create a wishlist, and sign up for our news.
We currently accept only PayPal. It’s the most trusted and well known payment method used worldwide. Getting a Paypal account it’s free and easy. We do not accept personal checks, money orders, or direct bank transfers.
We ship most of orders within 2 business days of purchase. Shipping times may vary due to the availability of merchandise. Orders are not delivered on the weekends or federal holidays.
We ship to Italy, all UE destinations, Turkey and Middle East, U.S.A., Canada, Asia, Australia and South America. Domestic and European orders will be shipped via UPS Express, which has 1 to 2 day delivery time. We are not responsible for lost or stolen packages or packages delayed by UPS. Every package will have a tracking number so you can check on the UPS.com site the exact position of your package at any time. International orders will be shipped via UPS Express Worldwide or FedEx, which usually takes 1 to 2 day delivery time, but can be delayed, depending on your location. We are not responsible for lost or stolen packages or packages delayed by UPS/FedEx.
Every package will have a tracking number so you can check on the UPS.com site the exact position of your package at any time You can check the location of your package anytime on the DHL site, using your tracking number. If haven’t received your tracking number and you’re willing to know it, just drop us an email at email@example.com.
The price of your shipping depends on your country and on how many items you have, these are our rates:
10 EURO + 3 every ITEM added to your package for ITALY
15 EURO + 3 every ITEM added to your package for EUROPE, TURKEY, MIDDLE EAST
26 EURO + 3 every ITEM added to your package for USA E CANADA
35 EURO + 3 every ITEM added to your package for AUSTRALIA, ASIA E SOUTH AMERICA
Please note Customs authorities require us to state the value of the item directly on the package. Customs duties and taxes are payed . Please note that customs fees and any taxes associated with your purchase are the responsibility of the customer.
All prices on our site are listed in Euros, and charged in Euros. The exact exchange rate that you will pay is determined by the bank that has issued your credit card, but in general it will match very closely with the going exchange rates. The following web page features a quick, easy, & free foreign exchange rate calculation using up-to-the-minute exchange rates: XE.com - Foreign Exchange Rate Calculator
Returns are accepted within 30 days for domestic and international purchases from the date of receipt.
For items received after this time period, we reserve the right to deny the return. All returns must be shipped via traceable and insured mail. Returns must be received in NEW, UNWORN, and UNWASHED condition and with all tags attached. Please note that all accessories, eyewear and sale items discounted 30% or more are FINAL SALE. Shipping is non- refundable except in cases where we have made an error.
SHAMPALOVE is committed to protecting your privacy. All the personal information you provide during registration is used to process your orders or to contact you regarding a particular transaction. All the information are treated seriously and with full respect to your privacy. SHAMPALOVE guarantees the information you enter will not be disclosed to any outside organization or third party. We may use your contact information to contact you about new products, features or special promotions. If you do not wish to receive such communications, you may remove yourself from the mailing list by logging into your account and opting out of the mailing list.